Frequently Asked Questions

Welcome to Lori's Quilting Shop! I'm happy to answer your most common questions about my premium threads, quilting services, and in-person shopping.

Products & Ordering

Do you sell other thread besides Trilobal 40wt King Cones?

Yes! I carry a large selection of popular Hab+Dash and WonderFil threads. From Hab+Dash, that includes Glide 40wt, Glide 60wt, Premo-Soft 50wt, and pre-wound Magna-Glide bobbins (Delights 40wt and Classic 60wt, sizes L and M, in jars or boxes). From WonderFil, I stock PolyFast, Master Quilter, Ultima, and Eleganza 8wt Perle Cotton. If you need something specific, I can order it for you.

Can I order a colour, size, or type that is not listed or not in stock?

Absolutely! If you don't see the exact thread you're looking for, just reach out. I can check my current stock to see if there's a close match that might work beautifully for your project. If you'd prefer the exact colour, size, or type, I'm happy to order it from my supplierโ€”we'll chat about pricing and timing so you know exactly what to expect.

Payments

What forms of payment do you accept?

I accept e-transfer, cash, and most major credit cards. For online orders, you can pay securely through my website or Etsy shop.

Do you offer business discounts?

Yes! Contact me to establish wholesale discounts for businesses and charities.

Shopping, Shipping & Returns

Can I visit your home-based shop?

Absolutely! I love welcoming visitors. To ensure I can give you my full attention and personalized service, please give me a quick call ahead to confirm a time that works.

Do you offer local pickup?

Yes! I offer local pickup from my shop in Kanata North. We can also arrange deliveries to local Quilt Shows or Guild Meetings for your convenience.

Do you ship across Canada?

Yes, I ship across Canada. Shipping rates are auto-calculated. I will contact you if actuals are higher or lower than quoted, as per the Shipping Policy. I do not ship to the US.

Do you offer returns or exchanges on thread?

Yes, for items in the same condition that you received it, unused and in the original packaging. I'd be happy to exchange for a more suitable thread however, shipping costs are the buyer's responsibility. Please refer to the Refund policy.

Services

What custom quilting services do you offer?

I provide professional custom quilting services, including:

  • Baby quilts
  • Wedding and anniversary quilts
  • Memorial quilts
  • T-shirt quilts
  • Finishing projects

You can browse examples in my Etsy shop, Lori's Quilting Shop, or contact me directly to discuss your ideas.

Have Another Question?

There are no silly questions when it comes to quilting and threads! I'm always happy to help you find the perfect solution for your project.

Need technical specifications or color charts? Check out my Thread Reference Hub for comprehensive manufacturer resources.